FAQ

suitcase.png

How do I sign up for service?

Click here to enter your email address and camp specific password. Once you enter your camp specific website, click on order service and fill out the registration form.

Do I have to register for round trip service?

No, you do not. You can register for either round trip or one-way service. If you are not sure of your plans when you register, we recommend registering for round trip service. We always offer a full refund for whatever portion you do not use, as long as you let us know at least 24 hours before.
 

When do I have to sign up by?

In order to make sure we have all the information we need to assure your pickup, we ask that you submit your order form by Monday, June 15, 2020 (if you are attending camp in July) or Monday, July 6, 2020 (if you are attending camp in August). If you register after these dates, there will be a $50 late fee. 

 

Do I get a confirmation that my order was received?

Yes. You should receive a text message and email confirmation of your order. Included in your confirmation text/email will be a link to the pickup and delivery dates.

 

What happens if my bags are damaged during transit?

We do everything we can to make sure this does not happen. Unfortunately though, sometimes it is inevitable. Please inform us of the damage within three weeks of delivery (either in camp or home). After that time, we can no longer take responsibility for the damage. 

 

Questions Related To Passwords and Order Form:

 

How do I access my specific camp page?

Please enter the FIRST THREE letters of your camp name. After doing so, your camp name will then appear. Please note if you are registering as a staff member, please be sure to select the appropriate selection.

Where do you pick the bags up from?

In most cases, your luggage is picked up from your home. In certain instances, we pick up your luggage from a central location.

What should I put down as the delivery address?

Please do NOT put the camp address down as the delivery address. Enter the address you would like us to deliver the luggage to at the end of camp. If your luggage is being returned to a central location, please select one of the locations from the drop down menu.

 

Can you pick up and/or deliver luggage from a different address?

Yes we can. You will notice that your home address will auto-populate as the pickup and delivery address. You do have the option to change it, if you would like, for example to an office, or friends house. If you are not sure of your exact plans at the time of registration, you can always contact our office and we can change it for you, at a later date.

 

Questions Related To Luggage:

 

How many bags am I allowed to ship?

Pricing includes two pieces of luggage per camper. Each additional piece of luggage is $75. If you are not sure how many bags you intend to send when you sign up, we encourage you to register for two and then contact our office to add an additional piece. 

 

What kind of luggage pieces can I send?

We do not charge for oversize pieces. You can send any camp duffels or trunks you would like, up to any size. 

 

Can I ship plastic crates?

Yes, you can. We charge $40 for the plastic crates. We prefer to have the plastic crates packaged in a box. If you are unable to do so, please make sure a luggage tag is taped to the top of it.

 

Can I ship hockey sticks or other sports equipment?

Yes, you can. We ask that they be inside a bag. If you can’t fit it in a bag, then please make sure the item has a tag attached. If it’s an extra bag, then it would be $75. 

 

Questions Related To Luggage Tags:

 

Do I need luggage tags?

Yes. All pieces that are sent with CTD needs to be tagged with our color coded system. Luggage tags will be mailed to you directly after Memorial Day. If you have not received your tags, please email Office@camptrunkdelivery.com

 

How do I get luggage tags?

Luggage tags will be mailed to you directly after Memorial Day. If you have not received your tags, please email Office@camptrunkdelivery.com

 

What if my luggage tags do not arrive in time, prior to pickup?

Please register before June 1, 2020 in order to assure that your luggage tags arrive in time. If they still do not arrive prior to your pickup date, we ask that you put a generic luggage tag on each piece. Our driver will have extra tags when he comes to pick up the luggage. If you are not home for pickup and would still like to leave the bags outside, you may do so. Our driver has all the information to fill out the tags himself, from the order form.
 

What happens if the luggage tags fall off?

We always encourage you to have an additional generic luggage tag on every piece, in the event that ours falls off. Your camp should have extra luggage tags and they can assist you in placing the tag/s on the bag. 

 

Questions Related To Pickup and Delivery Dates:

 

How do I obtain my chidren's pick up and drop off date?

Please log-in to your camp specific site and click on Pickup/Delivery Dates.

 

Do I need to be home when you come?

You do not need to be home on the day of pickup or delivery. Many of our customers leave the bags outside. It’s totally up to you. If you are not home on the day of delivery, we will leave the bags outside unless specifically told not to do so.

 

What time do you normally arrive on the day of pickup and delivery?

We do our best to make all of our pickups and deliveries between the hours of 7:00 AM and 5:00 PM. In some instances, we do go past 5:00 PM, but it’s rare. We will notify you on that day, if it’s going to be after 5:00 PM. You can also contact our office two days before your scheduled date, to obtain a 2-3 hour window of arrival.

REGISTER NOW >